12vip's Privacy Policy — Our full commitment to keeping your information safe

12vip's Privacy PolicyWelcome to 12vip. This document applies to all users in Bangladesh and around the world who access our services through the 12vip website, mobile app, or any other channel.

12vip believes that every member's privacy is a fundamental right. We collect your personal information solely to improve our services and meet legal obligations — nothing more. This Privacy Policy If you have any questions after reading this, our support team is always here to help.

By accessing the 12vip platform, you automatically agree to this Privacy Policy. This policy is part of our Terms and Conditionsalso forms part of.

12vip collects three types of information: registration data, transaction data, and usage data. Full details are provided below:

12vip collects information in several ways, and every method is transparent and within your knowledge:

• Direct Provision: You provide your information directly when filling out the registration form, uploading KYC documents, or contacting support.
• Automatic Collection: Technical information is collected through cookies and log files while you use the platform.
• Third-Party Payment Providers: Relevant financial information is received when transactions are made via Mobile Banking, Nagad, or Rocket.
• Identity Verification Services: Documents are verified through registered third-party verification providers as part of the KYC process.

12vip uses your information only for specific, legitimate purposes — never for anything excessive or unrelated. The primary uses are:

• To create, manage, and complete verification of your account.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and personalized offers (with your consent).
• To prevent fraud, money laundering, and cyberattacks.
• To monitor responsible gaming and provide related support.
• To comply with legal and regulatory obligations.
• To improve our services and enhance the overall user experience.

12vip your Privacy Policy shares information only where strictly necessary and only with the limited parties listed below, in accordance with

• Payment Providers: Necessary information is shared with Mobile Banking, Nagad, and other payment providers to process transactions.
• KYC Verification Provider: Documents are shared with registered third parties for identity verification purposes.
• Law Enforcement Agencies: 12vip is legally required to disclose information upon a court order or lawful demand from a regulatory authority.
• Technology Service Providers: Cloud and cybersecurity providers receive limited access for platform operations.

12vip uses cookies and similar technologies such as local storage and session storage. We use three types of cookies:

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality. Disabling these will prevent you from using the service.
• Performance Cookies: Used to analyze page load speed, detect errors, and understand usage patterns. Only anonymous data is collected.
• Preference Cookies: Used to remember language settings, theme preferences, and personalized experience. You can manage this through your browser settings.

You can easily disable cookies through your browser settings. However, turning off essential cookies may prevent some features from working properly.

12vip protects your data using industry-leading technology. Our security framework operates on multiple layers:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & DDoS Protection: Protection against cyber attacks at the server and network level.
• Regular Security Audits: An independent team of experts conducts regular vulnerability assessments.
• Limited Access Policy: Only authorized personnel have access to sensitive information.
• Data Backup: Regular encrypted backups are stored in secure data centers.

Every 12vip member has the following rights over their personal information. To exercise any of these rights, contact our support team at any time:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: Request permanent deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to restrict the processing of your data for specific purposes.
• Data Portability: The right to receive your information in a structured, portable format.
• Right to Object: The right to object to your data being used for marketing or profiling purposes.

12vip does not retain your information longer than necessary. Our general data retention policy is as follows:

• Account Information: For the duration your account is active and for a minimum of 5 years after closure.
• Transaction History: A minimum of 5–7 years as required by legal obligations.
• KYC Documents: Stored on secure servers for up to 5 years after verification.
• Cookies & Technical Logs: Typically 30 days to 12 months.
• Support Conversations: Up to 2 years after the issue is resolved.

12vip is an adult gaming platform. We do not knowingly collect information from or provide services to anyone under the age of 18. Age verification is mandatory at the time of registration.

If we become aware that a minor has opened an account, 12vip will immediately close that account and delete all associated data. If you believe your child is using this platform, please contact our support team right away.

12vip reserves the right to update this Privacy Policy reserves the right to partially or fully update this. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, you will be notified via your registered email or through the platform's notice section.
• Continued use of 12vip after any changes have been made will be considered acceptance of the updated policy.

We recommend revisiting this page from time to time to stay up to date.

This Privacy Policy For any questions, concerns, or complaints about your privacy, reach out to our dedicated privacy team. We typically respond within 48 hours.

Your privacy matters to us. 12vip has always delivered its services on the basis of transparency and trust, and will continue to do so.